Terms of Service

Welcome to Vim Studio Design Pty Ltd (“Vim Studio,” “we,” “our,” or “us”). By accessing or using our website and services, you agree to the following Terms of Service. If you do not agree with these terms, please do not use our services.

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1. About Us

Vim Studio Design Pty Ltd (ABN 55 676 615 731) provides website design, development, and related digital services.

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2. Scope of Services

We offer web design, development, and branding services, including custom website design and development, website maintenance and ongoing support, and brand identity and design consulting. The specifics of each project, including deliverables, timelines, and fees, are outlined in individual service agreements provided to clients.

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3. Payment and Fees

Charges & Invoicing

Services are billed as per the agreed terms in each client’s proposal or invoice. Payments are due within 14 days of invoicing unless otherwise stated. Late payments may result in service suspension or termination.

Additional Charges

Any work requested outside the agreed scope may incur additional fees. Third-party costs such as hosting, domain registration, and software licenses are the responsibility of the client unless explicitly included in the agreement.

Refunds & Cancellations

All payments are final. No refunds will be issued for completed work, deposits, or work in progress unless otherwise agreed in writing. If a project is cancelled after work has begun, the client is responsible for all costs incurred up to the cancellation date.

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4. Intellectual Property

Ownership

Upon full payment, clients receive a non-exclusive license to use the final website or design assets. Vim Studio retains ownership of all original design files, templates, and underlying code unless agreed otherwise.

Portfolio Use & Credit Attribution

Vim Studio reserves the right to display completed projects in our portfolio, website, and marketing materials unless otherwise agreed in writing.

Third-Party Materials

Some elements such as fonts, stock images, and software may be subject to third-party licenses, and clients must adhere to those terms.

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5. Client Responsibilities

Clients agree to provide timely access to necessary assets, content, and information, ensure they have the legal right to use all materials provided to Vim Studio, and review and approve work within reasonable timeframes. Vim Studio is not responsible for project delays caused by a client’s failure to meet these obligations.

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6. Revisions & Scope Changes

Each project includes a set number of revisions, as detailed in the project proposal. Additional revisions or changes outside of the agreed scope may incur extra charges. Significant alterations to the project after work has commenced may require a revised timeline and fee structure.

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7. Hosting, Domains & Ongoing Maintenance

Clients are responsible for website hosting, domain renewals, and security updates unless otherwise agreed in a maintenance contract. If hosting or maintenance services are provided by Vim Studio, they will be outlined in a separate agreement. Vim Studio is not responsible for hosting-related downtime, security breaches, or third-party hosting failures unless explicitly included in a maintenance contract.

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8. Third-Party Integrations & Compatibility

If third-party tools such as CRMs, payment gateways, or marketing software are integrated into a website, Vim Studio is not responsible for their functionality, updates, or ongoing maintenance. Clients are responsible for maintaining valid licenses and ensuring compliance with third-party terms.

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9. SEO & Performance Disclaimer

While Vim Studio follows best practices for SEO-friendly development, we do not guarantee specific search rankings, traffic improvements, or conversion rates. Clients should consider ongoing SEO efforts, content strategy, and digital marketing to improve performance.

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10. Service Limitations & Maintenance

We strive to provide reliable services, but occasional downtime, maintenance, or technical issues may occur. Support requests outside of agreed maintenance terms may be subject to additional fees. We are not responsible for third-party hosting, software, or security breaches unless specifically included in a maintenance contract.

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11. Liability & Disclaimers

Limitation of Liability

Vim Studio is not liable for indirect, incidental, or consequential damages arising from the use of our services. We do not guarantee uninterrupted or error-free website performance.

Indemnification

Clients agree to indemnify Vim Studio against any claims, losses, or legal actions resulting from their website content, business operations, or third-party services used in connection with their website.

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12. Force Majeure

Vim Studio is not liable for delays or failures caused by circumstances beyond our control, including but not limited to natural disasters, government actions, internet failures, cyberattacks, or third-party service outages.

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13. Termination of Services

By Vim Studio

We may terminate services if the client fails to make payments, engages in unlawful or unethical business practices, or if the working relationship becomes unmanageable due to repeated violations of these terms.

By Client

Clients may terminate services with 30 days’ written notice. Fees for work completed up to the termination date remain payable. No refunds will be provided for completed work or deposits.

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14. Confidentiality & Privacy

Any confidential information shared between Vim Studio and clients will be kept private and not disclosed to third parties without consent. We comply with Australian privacy laws regarding the collection and handling of client data.

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15. Dispute Resolution

If a dispute arises, both parties agree to first attempt to resolve it through good-faith discussions. If a resolution cannot be reached, mediation may be required before legal action is pursued. Legal disputes will be handled under the jurisdiction of Queensland, Australia.

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16. Governing Law

These terms are governed by the laws of Queensland, Australia, and any disputes will be resolved under the jurisdiction of Queensland courts.

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17. Changes to These Terms

We may update these Terms of Service from time to time. Any significant changes will be posted on this page. Continued use of our services after updates constitutes acceptance of the revised terms.

Contact Us

For any questions about these terms, please contact us at:

Vim Studio Design Pty Ltd

Email: info@vimstudio.design